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Hospital System - From client to Patient
Marco Barbieri, Chiara Benedetti, Valentina Ceruti, Manuela Ciancilla, Sara Deambrosis, Eloisa Paola Fontana, Gabriele Musella
Politecnico di Milano - Facolta del Design
Project Description:
I've previously reported on the great work coming out from students at the Master Degree Course in Communication Design at the Politecnico di Milano, in particular in the showcase of projects they highlight on their Density Design blog.

The project featured here is a user-centered map of the Hospital System (from client to patient). Here is the authors' description of the piece: "The map is totally centered on the users of the system, from which some vectors - corresponding to the direct access of the users to the sectors of the structure - are diffused: the reading sense is oriented towards right this way, where the processes and actors semicircle is placed; as a matter of fact, inside it are represented the processes and the operating subjects taken back inside the structure. The different nature of the exchanges is pointed out by the different colouring of the lines: following the radial disposition, at the end of every process you reach the area dedicated to the representation of communications and of exchanges between different sectors of the hospital. At a second level, it has been placed a second semicircle, a less specific representation of the system, that therefore shows - always with radial reading sense, consistently his corresponding right - in first place the flows between the departments, visible exchanges from the user and as easily deducible of type 'many to many'; in second place a couple of data concerning every department: the height of the columns corresponds to the flow of users, while the width of them shows the amount of resources absorbed by the specific department. Once finished this sense of reading, taking into consideration a vision more of set of this area, it is visible the hierarchic organization of the system, where beneath the general direction, which is resources reach and he is responsible for distribution of them, appear administrative, sanitary and management directions, disposed according to their relative competence areas."

Comments (5):
You're right! This is the link of a readable image:

Posted by Manuela on Feb 18, 2008 at 11:44 PM (GMT)

thanx for sharing this - in the US, we need this type of visual representation to move healthcare from the market space into the public space of collective responsibility

Posted by bob pero on Mar 2, 2008 at 7:41 PM (GMT)

VERY nice visualization. it is readeable, clear & complex at the same time! you convert complex process in very plain process!

Posted by julien bayle on Apr 11, 2008 at 9:55 AM (GMT)

Our own Hospital system map "From client to patient" introduced by Manuela Ciancilla at the "2nd Interdisciplinary Conference on Intersections of Visualization Practices and Techniques" 7th-9th May, Loughborough University Thanks to John O’Brien. You can find a short resume here

Posted by Gabriele Musella on May 16, 2008 at 3:46 PM (GMT)

Hospital widget published on

Posted by Gabriele on Apr 9, 2009 at 10:43 AM (GMT)

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